Technical support is processing of all incoming calls concerning technical and operational issues in accordance with corporate standards of your company. These services help users solve their problems connected with the product. The biggest advantage of call centers, proving technical support, is the absence of lunch breaks, weekends and holidays; they work around the clock. Thus none of the incoming calls is missed. Moreover, your employees don’t have any more to waste their time on talking to customers about technical problems, focusing mainly on product sales and promotion.
A virtual assistant is a person who receives and processes incoming calls and messages, then forwarding information to the director or other managers. Using this service, you are informed of all significant events and have the possibility to give prompt instructions to the officer responsible for this or that domain (based in remote locations), answer calls and forward messages.
Order taking is a complex service, which is provided to firms and companies of various businesses. The work is performed by the manager (if necessary, a group of managers) who accepts orders over the phone. All calls received from customers, are registered as an application, which, together with the contacts of the caller is redirected to the company of the customer..
Customer polling is aimed at detecting consumer’s needs and expectations, their level of satisfaction and interest in regard to already existing or upcoming products and services.
Telephone interviews with the representatives of your target audience supply information about customers’ awareness of the product, tell them about new goods and services, campaigns and promotions carried out by your company. There is also a possibility to conduct telephone calls to debtors and update the existing database.
Quality of customer service is one of the most important factors influencing competitiveness in any sector. A high standard of service increases the number of regular customers and creates a positive image of the company, which boosts sales.
In order to ensure the best quality of customer service in our company, we are ready to offer you a comprehensive assessment titled “Quality of Service Control”. To this end, several strategies are used to conduct competitive intelligence and provide you with a detailed report on the performance of your employees.
Telemarketing (or telesales) is an effective way of phone sales. For the first time it was introduced in the middle of 20-th century and nowadays it hasn’t lost its significance. Telesales has turned into a special sort of art and its growing popularity only proves this fact.
Telemarketing is mainly focused on distribution of information about your product and services to new and existing customers. It deals with client attraction and retention, as well as gathering feedback from them.
By paying for the result we mean paying for a confirmed order: no payment is made if the order is not confirmed. Everything is very simple and transparent. You only pay for those orders which bring you real profit here and now, and for you it does not matter how much time the operator spent talking to a customer who placed no order in the end.
A dedicated operator (manager) is an employee of our call center who, within an agreed time, works only on your project and manages an entire set of tasks - receives and makes calls to customers, contacts suppliers, sends letters and SMS messages, fills in CRM, performs additional tasks under the project and even bargains with your suppliers. The number of such managers per project is unlimited - their training, introduction and monitoring is our responsibility. You only need to provide a clear set of targets and tasks for the project and provide information necessary for creating a knowledge base.