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Customer polling is aimed at detecting consumer’s needs and expectations, their level of satisfaction and interest in regard to already existing or upcoming products and services.
Telephone interviews with the representatives of your target audience supply information about customers’ awareness of the product, tell them about new goods and services, campaigns and promotions carried out by your company. There is also a possibility to conduct telephone calls to debtors and update the existing database.
Surveys and polls are effective and beneficial tools for obtaining information about target audience, its needs concerning your goods or services. A telephone survey, held by our contact center, provides you with the following opportunities:
to process quickly a large number of contacts;
to create a detailed customer base according to the set criteria;
to increase employees’ productivity due to removal from their duties an obligation of making hundreds of phone calls;
to obtain an assessment of company activity from direct customers or partners.
Having ordered a telephone survey service, you may be sure that as a result of this work you will receive only relevant data allowing you to increase your sales significantly. At your request we will provide you all the reporting on keeping the customer base. Quality control is conducted by the supervisors using on-line statistics of communication platform. We are monitoring the milestones of the operators work: time in the mode “call waiting”, subscriber connection, time in “break”, as well as listening to calls, prompt correction of content, form or logic of the call (if necessary).
So, knowing all customer preferences, as well as having information about your competitors, you can promptly respond to the slightest changes in the market. Control and monitoring from the customer’s side, helps solve all the arising disputes and leads to the aimed results.
Ideal solution for small, medium and large businesses.
We understand the importance of every employer to be focused on the achievement of positive end result, working for the good of our clients and partners. For this purpose, our HR department selects only qualified specialists, who are open for new challenges and professional growth. We have a specially developed methodology and system of trainings, allowing us constantly keep track of employees’ progress and results.
CALLS QUALITY CONTROL
All calls, received by our operators, are monitored by the supervisors. This gives the possibility to correct timely the logic, content and form of the conducted conversation. Moreover, every call center manager follows the standards and policy of your company. They are specially trained for that before getting to work. Managers undergo regular tests and checks which are controlled rigorously.
PROFESSIONALY TRAINED OPERATORS
Life-long learning and continues self-development is what makes the professional workers stand out. We care about the image of your company, to a certain extent also created by our specialists, and that is why all of our employees attend seminars and work-shops necessary for their growth and advancement. You may be sure that we keep pace with the modern strategies of professional development and our workers are well-qualified to provide you the best services in our sphere.
DETAILED ANALYTICAL REPORTS
For your convenience we make a detailed report, analyzing the statistics of calls, information, complains or contact data received. Using this information, you can easily lead your business in the necessary direction, following up the progress and changes occurring after one or another of taken actions. Recommendations and suggestions from our experts will also be of a great use for you, especially if you do not have a possibility to hire one on a full-time basis.
CONVERSION RATE OPTIMIZATION
For the e-commerce, website conversion is one of the major characteristics describing the performance and success of the business. We strive to increase this index using different tools and strategies and involving specialists of different spheres. At the same time tracing the project at all stages, eliminates the problems at the very beginning, improving project’s performance and opening up new frontiers.
Nowadays, the economic environment is evolving so fast, that the ability to change and adapt has become a crucial one. We provide our clients 24/7 support and availability, which enables them to react quickly to the events and introduce necessary corrections or improvements, thus remaining well-informed and ready for any circumstances occurring.
Each of our clients gets a personal manager who is leading his/her project and is ready to help with any issues upcoming. Supervisors are always open-minded and can be easily reached for a consultation or problem solving. We understand the importance of this person in project realization that is why our partners are working only with proficient and competent managers.
CALL CONVERSATION RECORDINGS
One of our main work tactics is conversation recording. This helps us to analyze the situation later on, correcting or changing some significant points, dealing with misunderstandings or disputes and avoiding similar accidents in future. At the same time, you can control the whole process and adjust it at any time.
At the strategy stage the project team solvesthe main taskof the project:identification andselectionof the target audiencefor your product. After selecting thetarget audienceand determine itsneeds thatcan be satisfied by yourpromotedproduct,we make adetailed work plan forthe project, whichwill allow you tosee and understandevery stepof our work.
During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the workis complementedwith detailed reportins, which are providedto the partneron a requested schedule. In case of need to add anychanges to the initial project strategy - it can be madeafter a consultation with theresponsiblemanager.
Strategy is important because the resources available to achieve these goals are usually limited. Many companies use strategies to set goals Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources).
A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.