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Dedicated operator

A dedicated operator (manager) is an employee of our call center who, within an agreed time, works only on your project and manages an entire set of tasks - receives and makes calls to customers, contacts suppliers, sends letters and SMS messages, fills in CRM, performs additional tasks under the project and even bargains with your suppliers. The number of such managers per project is unlimited - their training, introduction and monitoring is our responsibility. You only need to provide a clear set of targets and tasks for the project and provide information necessary for creating a knowledge base.

In which cases is a dedicated operator necessary?

We do not think it is efficient to offer all our partners a dedicated operator since that is not a panacea for every situation. When developing this solution we identified several categories of projects in which a dedicated manager is most effective.

  • If besides taking in calls, there is also need to perform additional tasks related to the project but not converted into traffic - for example, billing, drafting a business proposal, searching for information for a customer or about a customer, gathering a base for calls, etc.
  • If negotiations with a customer include several stages (calls), for example: initial contact, clarification of terms, billing, monitoring payments, etc, and it is crucial that the entire cycle goes through one employee without changing the contact person.
  • If the theme of the project is quite complex and the employee has to go through proper training, penetrate, gain an insight, and constantly gain experience during the work process.
  • If the handling of a deal requires a series of calls – for example, there is need to contact the customer, call the supplier and clarify or select the optimum price, then later contact the customer and finally agree on the order, then contact the courier, etc, which means the operator has a broader function in the project than just sales or consultation.
  • If you have found your project on this list, we believe this service is just for you!

Why is a dedicated operator better than an in-house manager?

Essentially, the work of a dedicated operator is similar to that of an in-house manager, and at first glance, an in-house manager seems better- they are always close, you can train them, monitor, scold or praise them.

But let’s see what advantages a dedicated operator gives you:

Saving money on:

  • taxes
  • social payments (sick leave, leave)
  • work station
  • equipment

Saving time on:

  • search
  • training
  • monitoring
  • replacement

If you calculate how much this costs, then the benefit of working with a dedicated operator become clear. And also, why train and monitor yourself? You have more important things to do!

 
only $493

Ideal solution for small, medium and large businesses. 

RESULT ORIENTATION 

We understand the importance of every employer to be focused on the achievement of positive end result, working for the good of our clients and partners. For this purpose, our HR department selects only qualified specialists, who are open for new challenges and professional growth. We have a specially developed methodology and system of trainings, allowing us constantly keep track of employees’ progress and results.

CALLS QUALITY CONTROL

All calls, received by our operators, are monitored by the supervisors. This gives the possibility to correct timely the logic, content and form of the conducted conversation. Moreover, every call center manager follows the standards and policy of your company. They are specially trained for that before getting to work. Managers undergo regular tests and checks which are controlled rigorously.

PROFESSIONALY TRAINED OPERATORS

Life-long learning and continues self-development is what makes the professional workers stand out. We care about the image of your company, to a certain extent also created by our specialists, and that is why all of our employees attend seminars and work-shops necessary for their growth and advancement. You may be sure that we keep pace with the modern strategies of professional development and our workers are well-qualified to provide you the best services in our sphere.

DETAILED ANALYTICAL REPORTS

For your convenience we make a detailed report, analyzing the statistics of calls, information, complains or contact data received. Using this information, you can easily lead your business in the necessary direction, following up the progress and changes occurring after one or another of taken actions. Recommendations and suggestions from our experts will also be of a great use for you, especially if you do not have a possibility to hire one on a full-time basis.

CONVERSION RATE OPTIMIZATION

For the e-commerce, website conversion is one of the major characteristics describing the performance and success of the business. We strive to increase this index using different tools and strategies and involving specialists of different spheres. At the same time tracing the project at all stages, eliminates the problems at the very beginning, improving project’s performance and opening up new frontiers.

AGILE PROCESS

Nowadays, the economic environment is evolving so fast, that the ability to change and adapt has become a crucial one. We provide our clients 24/7 support and availability, which enables them to react quickly to the events and introduce necessary corrections or improvements, thus remaining well-informed and ready for any circumstances occurring.

PERSONAL MANAGER

Each of our clients gets a personal manager who is leading his/her project and is ready to help with any issues upcoming. Supervisors are always open-minded and can be easily reached for a consultation or problem solving. We understand the importance of this person in project realization that is why our partners are working only with proficient and competent managers.

CALL CONVERSATION RECORDINGS

One of our main work tactics is conversation recording. This helps us to analyze the situation later on, correcting or changing some significant points, dealing with misunderstandings or disputes and avoiding similar accidents in future. At the same time, you can control the whole process and adjust it at any time.

Strategy

At the strategy stage the project team solves the main task of the project: identification and selection of the target audience for your product. After selecting the target audience and determine its needs that can be satisfied by your promoted product, we make a detailed work plan for the project, which will allow you to see and understand every step of our work.

Implementation

During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the work is complemented with detailed reportins, which are provided to the partner on a requested schedule. In case of need to add any changes to the initial project strategy - it can be made after a consultation with the responsible manager.

Monitoring

Strategy is important because the resources available to achieve these goals are usually limited. Many companies use strategies to set goals Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources). 

Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

Strategy

At the strategy stage the project team solves the main task of the project: identification and selection of the target audience for your product. After selecting the target audience and determine its needs that can be satisfied by your promoted product, we make a detailed work plan for the project, which will allow you to see and understand every step of our work.

Implementation

During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the work is complemented with detailed reportins, which are provided to the partner on a requested schedule. In case of need to add any changes to the initial project strategy - it can be made after a consultation with the responsible manager.

Monitoring

Strategy is important because the resources available to achieve these goals are usually limited. Many companies use strategies to set goals Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources). 

Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

Implementation

During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the work is complemented with detailed reportins, which are provided to the partner on a requested schedule. In case of need to add any changes to the initial project strategy - it can be made after a consultation with the responsible manager.

Monitoring

Strategy is important because the resources available to achieve these goals are usually limited. Many companies use strategies to set goals Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources). 

Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

Monitoring

Strategy is important because the resources available to achieve these goals are usually limited. Many companies use strategies to set goals Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources). 

Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

9912

keywords in top

7591

products selled

596

businesses saved

7591

products selled

596

businesses saved

596

businesses saved

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

9912

keywords in top

7591

products selled

596

businesses saved

7591

products selled

596

businesses saved

596

businesses saved