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Order taking is a complex service, which is provided to firms and companies of various businesses. The work is performed by the manager (if necessary, a group of managers) who accepts orders over the phone. All calls received from customers, are registered as an application, which, together with the contacts of the caller is redirected to the company of the customer.
This service includes:
Conducting telephone conversations of various kinds: motivational, advertising, informational, etc.
Receiving and processing orders.
Formatting and supervising of customer database, gathering information about your potential and existing customers.
Providing client communication with your firm, as well as the delivery service.
Providing online chat support.
Dealing with the phone contacts with customers, working on the promotion in social networks.
When ordering this service you get the following benefits:
telephone conversations are recorded, that allows an effective monitoring and control of managers’ work. If necessary, the form and content of the conversation can be corrected. Furthermore, the results of monitoring reports will be presented to you in a convenient format;
operator receiving orders over the phone is trained specifically for your product or service. You may have no doubts about manager’s competence and reliability of the information, which is given to the client. All managers are focused on positive results and productive conversation that works for the company's image;
your employees are free from the constant telephone communication, which improves the overall performance of the company;
all calls are available in a hotline mode through the given multichannel number, calls for your customers will be completely free, which significantly affects the image of the company and ensures stability in sales.
Automation of order taking is an important task in dealing with the issue of accepting orders. Receiving and processing orders is a range of services in which the remote manager for order processing will take all calls coming from customers, which will increase confidence in the company and reduce maintenance costs.
Ideal solution for small, medium and large businesses.
Daily monitoring of conversion rate, upsell and cross-sallings on your project. Systematic work on conversion increase for your online store.
You pay only for the time that was actually used for communication with clients by the project operator during the reporting period. No payment for down-time of your managers at the workplace.
Project preparation takes from 2 up to 5 days. This is the ideal way to test quickly a call center for your business.
Complete adjustment of the whole infrastructure for calls receiving, distribution and forwarding (any difficulty) + setting of answering machine (IVR), if necessary.
Ability to track the total traffic and each call of the project with a help of user-friendly interface of personal account. Recording of any of the calls is accessible within a mouse click.
Work with traffic from 1000 to 100 000 minutes per month. Flexibility to adjust and add capacities when needed.
Listening to the operator’s calls, assessment of call’s specifications, monthly client survey for service compliance with the initial expectations and requirements.
PROFESIONALLY TRAINED OPERATORS
Ongoing process of staff development through work-shops and trainings on the project subjects, sales, client orientation, handling objections, etc.
Reduction of costs due to absence of paid holidays, sick leaves, compulsory leaves + payment only for actually worked time + a chance to set in advance the limit on call duration, which will be followed by the operators in every conversation.
At the strategy stage the project team solvesthe main taskof the project:identification andselectionof the target audiencefor your product. After selecting thetarget audienceand determine itsneeds thatcan be satisfied by yourpromotedproduct,we make adetailed work plan forthe project, whichwill allow you tosee and understandevery stepof our work.
Strategy is important because the resources available to achieve these goals are usually limited. Many companies use strategies to set goals Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources).
Any actionsandresults on any project stageare controlled bynot onlythe responsiblemanager, but also quality control staff.Any results of the projectcan be evaluatedona 10-pointsystem.In case of getting low ratingson anyof these indicators, the project will be put under senior specialist control, as well as a dedicatedquality control specialist will be added to the project.
A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.