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Order taking is a complex service, which is provided to firms and companies of various businesses. The work is performed by the manager (if necessary, a group of managers) who accepts orders over the phone. All calls received from customers, are registered as an application, which, together with the contacts of the caller is redirected to the company of the customer.

This service includes:

  • Conducting telephone conversations of various kinds: motivational, advertising, informational, etc.
  • Receiving and processing orders.
  • Formatting and supervising of customer database, gathering information about your potential and existing customers.
  • Providing client communication with your firm, as well as the delivery service.
  • Providing online chat support.
  • Dealing with the phone contacts with customers, working on the promotion in social networks.

When ordering this service you get the following benefits:

  • telephone conversations are recorded, that allows an effective monitoring and control of managers’ work. If necessary, the form and content of the conversation can be corrected. Furthermore, the results of monitoring reports will be presented to you in a convenient format;
  • operator receiving orders over the phone is trained specifically for your product or service. You may have no doubts about manager’s competence and reliability of the information, which is given to the client. All managers are focused on positive results and productive conversation that works for the company's image;
  • your employees are free from the constant telephone communication, which improves the overall performance of the company;
  • all calls are available in a hotline mode through the given multichannel number, calls for your customers will be completely free, which significantly affects the image of the company and ensures stability in sales.

Automation of order taking is an important task in dealing with the issue of accepting orders. Receiving and processing orders is a range of services in which the remote manager for order processing will take all calls coming from customers, which will increase confidence in the company and reduce maintenance costs.

 
only $590

Ideal solution for small, medium and large businesses. 

CONVERSION INCREASE 

Daily monitoring of conversion rate, upsell and cross-sallings on your project. Systematic work on conversion increase for your online store.

PER-SECOND BILLING

You pay only for the time that was actually used for communication with clients by the project operator during the reporting period. No payment for down-time of your managers at the workplace.

QUICK START

Project preparation takes from 2 up to 5 days. This is the ideal way to test quickly a call center for your business.

TECHNICAL ASSISTANCE

Complete adjustment of the whole infrastructure for calls receiving, distribution and forwarding (any difficulty) + setting of answering machine (IVR), if necessary.

PERSONAL ACCOUNT

Ability to track the total traffic and each call of the project with a help of user-friendly interface of personal account. Recording of any of the calls is accessible within a mouse click.

AGILE PROCESS

Work with traffic from 1000 to 100 000 minutes per month. Flexibility to adjust and add capacities when needed.

QUALITY CONTROL

Listening to the operator’s calls, assessment of call’s specifications, monthly client survey for service compliance with the initial expectations and requirements.

PROFESIONALLY TRAINED OPERATORS

Ongoing process of staff development through work-shops and trainings on the project subjects, sales, client orientation, handling objections, etc.

EXPENCES CONTROL

Reduction of costs due to absence of paid holidays, sick leaves, compulsory leaves + payment only for actually worked time + a chance to set in advance the limit on call duration, which will be followed by the operators in every conversation.

Strategy

At the strategy stage the project team solves the main task of the project: identification and selection of the target audience for your product. After selecting the target audience and determine its needs that can be satisfied by your promoted product, we make a detailed work plan for the project, which will allow you to see and understand every step of our work.

Implementation

Strategy is important because the resources available to achieve these goals are usually limited. Many companies use strategies to set goals Strategy generally involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. A strategy describes how the ends (goals) will be achieved by the means (resources). 

Monitoring
Any actions and results on any project stage are controlled by not only the responsible manager, but also quality control staff. Any results of the project can be evaluated on a 10-point system. In case of getting low ratings on any of these indicators, the project will be put under senior specialist control, as well as a dedicated quality control specialist will be added to the project.
Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved