Let your clients feel your care about their comfort!

We’ll supply you with real indicators about your employees’ work for you to check the quality performance of your business.


Quality of customer service is one of the most important factors influencing competitiveness in any sector. A high standard of service increases the number of regular customers and creates a positive image of the company, which boosts sales.

In order to ensure the best quality of customer service in our company, we are ready to offer you a comprehensive assessment titled “Quality of Service Control”. To this end, several strategies are used to conduct competitive intelligence and provide you with a detailed report on the performance of your employees.

How does this service work?

Quality of service research is carried out by a group of experts of various profiles: actors, psychologists, analysts, etc. Several alternatives are normally utilized to get a full picture:

  • Mystery shopper service – the most common service monitoring strategy. This involves “shoppers” contacting managers in person or over the telephone. This scenario is complicated by unconventional problems and other issues which the company’s employees meet when encountering a “capricious customer”.
  • Observation. Without causing provocative situations, the representative of the quality control organization observes the work of managers in a standard work environment over a certain period of time.
  • Studying the quality of service of competitors in order to identify their weaknesses.

Competitive intelligence can reveal:

  • how much your employees are keeping to the work schedule: whether delays and breaks are being accounted for;
  • whether the staff is interested in raising the company's revenue: their marketing strategies, product promotion, etc, are analyzed;
  • how employees are prepared for work in their job positions: knowledge of the product range, campaigns and sales, discount system, is analyzed;
  • whether your subordinates are suitable for working with people: experts assess their amiability, in-touch capabilities, openness, willingness for dialogue.

With timely quality control using our service, you get only accurate and independent information about the situation in your company pertaining to customer service. Analysis of positive and negative aspects of the work of managers enables to determine the necessary measures to restore full functioning of the company. For example, you may be recommended to transfer some employees, introduce additional sanctions or benefits, place a public service ad.

 
only $493

Ideal solution for small, medium and large businesses. 

RESULT ORIENTATION 

We understand the importance of every employer to be focused on the achievement of positive end result, working for the good of our clients and partners. For this purpose, our HR department selects only qualified specialists, who are open for new challenges and professional growth. We have a specially developed methodology and system of trainings, allowing us constantly keep track of employees’ progress and results.

CALLS QUALITY CONTROL

All calls, received by our operators, are monitored by the supervisors. This gives the possibility to correct timely the logic, content and form of the conducted conversation. Moreover, every call center manager follows the standards and policy of your company. They are specially trained for that before getting to work. Managers undergo regular tests and checks which are controlled rigorously.

PROFESSIONALY TRAINED OPERATORS

Life-long learning and continues self-development is what makes the professional workers stand out. We care about the image of your company, to a certain extent also created by our specialists, and that is why all of our employees attend seminars and work-shops necessary for their growth and advancement. You may be sure that we keep pace with the modern strategies of professional development and our workers are well-qualified to provide you the best services in our sphere.

DETAILED ANALYTICAL REPORTS

For your convenience we make a detailed report, analyzing the statistics of calls, information, complains or contact data received. Using this information, you can easily lead your business in the necessary direction, following up the progress and changes occurring after one or another of taken actions. Recommendations and suggestions from our experts will also be of a great use for you, especially if you do not have a possibility to hire one on a full-time basis.

CONVERSION RATE OPTIMIZATION

For the e-commerce, website conversion is one of the major characteristics describing the performance and success of the business. We strive to increase this index using different tools and strategies and involving specialists of different spheres. At the same time tracing the project at all stages, eliminates the problems at the very beginning, improving project’s performance and opening up new frontiers.

AGILE PROCESS

Nowadays, the economic environment is evolving so fast, that the ability to change and adapt has become a crucial one. We provide our clients 24/7 support and availability, which enables them to react quickly to the events and introduce necessary corrections or improvements, thus remaining well-informed and ready for any circumstances occurring.

PERSONAL MANAGER

Each of our clients gets a personal manager who is leading his/her project and is ready to help with any issues upcoming. Supervisors are always open-minded and can be easily reached for a consultation or problem solving. We understand the importance of this person in project realization that is why our partners are working only with proficient and competent managers.

CALL CONVERSATION RECORDINGS

One of our main work tactics is conversation recording. This helps us to analyze the situation later on, correcting or changing some significant points, dealing with misunderstandings or disputes and avoiding similar accidents in future. At the same time, you can control the whole process and adjust it at any time.

Strategy

At the strategy stage the project team solves the main task of the project: identification and selection of the target audience for your product. After selecting the target audience and determine its needs that can be satisfied by your promoted product, we make a detailed work plan for the project, which will allow you to see and understand every step of our work.

Implementation

During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the work is complemented with detailed reportins, which are provided to the partner on a requested schedule. In case of need to add any changes to the initial project strategy - it can be made after a consultation with the responsible manager.

Monitoring
Any actions and results on any project stage are controlled by not only the responsible manager, but also quality control staff. Any results of the project can be evaluated on a 10-point system. In case of getting low ratings on any of these indicators, the project will be put under senior specialist control, as well as a dedicated quality control specialist will be added to the project.
Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

Strategy

At the strategy stage the project team solves the main task of the project: identification and selection of the target audience for your product. After selecting the target audience and determine its needs that can be satisfied by your promoted product, we make a detailed work plan for the project, which will allow you to see and understand every step of our work.

Implementation

During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the work is complemented with detailed reportins, which are provided to the partner on a requested schedule. In case of need to add any changes to the initial project strategy - it can be made after a consultation with the responsible manager.

Monitoring
Any actions and results on any project stage are controlled by not only the responsible manager, but also quality control staff. Any results of the project can be evaluated on a 10-point system. In case of getting low ratings on any of these indicators, the project will be put under senior specialist control, as well as a dedicated quality control specialist will be added to the project.
Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

Implementation

During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the work is complemented with detailed reportins, which are provided to the partner on a requested schedule. In case of need to add any changes to the initial project strategy - it can be made after a consultation with the responsible manager.

Monitoring
Any actions and results on any project stage are controlled by not only the responsible manager, but also quality control staff. Any results of the project can be evaluated on a 10-point system. In case of getting low ratings on any of these indicators, the project will be put under senior specialist control, as well as a dedicated quality control specialist will be added to the project.
Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

Monitoring
Any actions and results on any project stage are controlled by not only the responsible manager, but also quality control staff. Any results of the project can be evaluated on a 10-point system. In case of getting low ratings on any of these indicators, the project will be put under senior specialist control, as well as a dedicated quality control specialist will be added to the project.
Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

9912

keywords in top

7591

products selled

596

businesses saved

7591

products selled

596

businesses saved

596

businesses saved

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved

9912

keywords in top

7591

products selled

596

businesses saved

7591

products selled

596

businesses saved

596

businesses saved