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Technical support is processing of all incoming calls concerning technical and operational issues in accordance with corporate standards of your company. These services help users solve their problems connected with the product.

The biggest advantage of call centers, proving technical support, is the absence of lunch breaks, weekends and holidays; they work around the clock. Thus none of the incoming calls is missed. Moreover, your employees don’t have any more to waste their time on talking to customers about technical problems, focusing mainly on product sales and promotion. Furthermore, you can buy a phone number to which all calls concerning technical issues will be forwarded.

Organization of technical support by contact center is a set of services when the operator receives calls from customers and answers typical questions about the operation of the goods. Only the unique and non-standard cases are transferred for further investigation and settlement to the specific departments of the company.

Telephone counseling is performed by a technical support representative, specially trained in operational features of your product. When talking with customers, service center operator always complies with corporate policies of your company.

We form detailed reports on each call, measures taken and technical support situation as a whole. This allows following up the problems arising and the necessary changes to be done.

Providing your clients with customer support 24/7/365 with high level of performance, efficiency and literacy, you ensure your company:

  • fast and efficient inflow of consumer audience;
  • growth of confidence level in your company;
  • reliable and continuous client assistance throughout the whole activity of your company.

Technical support on the basis of call-center is an effective solution to a wide range of customer questions related to the usage of products or services. Each client promptly receives the necessary guidance and quality answers from the professionally trained specialists.

A module broke
 
only $590

Ideal solution for small, medium and large businesses. 

CONVERSION INCREASE 

Daily monitoring of conversion rate, upsell and cross-sallings on your project. Systematic work on conversion increase for your online store.

PER-SECOND BILLING

You pay only for the time that was actually used for communication with clients by the project operator during the reporting period. No payment for down-time of your managers at the workplace.

QUICK START

Project preparation takes from 2 up to 5 days. This is the ideal way to test quickly a call center for your business.

TECHNICAL ASSISTANCE

Complete adjustment of the whole infrastructure for calls receiving, distribution and forwarding (any difficulty) + setting of answering machine (IVR), if necessary.

PERSONAL ACCOUNT

Ability to track the total traffic and each call of the project with a help of user-friendly interface of personal account. Recording of any of the calls is accessible within a mouse click.

AGILE PROCESS

Work with traffic from 1000 to 100 000 minutes per month. Flexibility to adjust and add capacities when needed.

QUALITY CONTROL

Listening to the operator’s calls, assessment of call’s specifications, monthly client survey for service compliance with the initial expectations and requirements.

PROFESIONALLY TRAINED OPERATORS

Ongoing process of staff development through work-shops and trainings on the project subjects, sales, client orientation, handling objections, etc.

EXPENCES CONTROL

Reduction of costs due to absence of paid holidays, sick leaves, compulsory leaves + payment only for actually worked time + a chance to set in advance the limit on call duration, which will be followed by the operators in every conversation.

Strategy

At the strategy stage the project team solves the main task of the project: identification and selection of the target audience for your product. After selecting the target audience and determine its needs that can be satisfied by your promoted product, we make a detailed work plan for the project, which will allow you to see and understand every step of our work.

Implementation

During the implementation phase the project team moves to the goal points, clearly following the agreed plan. All the work is complemented with detailed reportins, which are provided to the partner on a requested schedule. In case of need to add any changes to the initial project strategy - it can be made after a consultation with the responsible manager.

Monitoring
Any actions and results on any project stage are controlled by not only the responsible manager, but also quality control staff. Any results of the project can be evaluated on a 10-point system. In case of getting low ratings on any of these indicators, the project will be put under senior specialist control, as well as a dedicated quality control specialist will be added to the project.
Analyze

A detailed analysis of the project, completed with customer comments regarding the results and attracted profit, is needed for adjusting the initial project plan to achieve better results in the next project. These changes may include changing the target audience, changes in the dialogue with a client, use of additional tools to attract consumers etc.

428

satisfied clients

1451

successful projects

5568

completed audits

9912

keywords in top

7591

products selled

596

businesses saved